How do I remove AOL? 

Not a problem!? AOL version 5 is usually a real pain but try this first.

• Double Click My Computer

• Double click Control Panel.

• Double-click Add/Remove Programs.

• In the list of programs, click America Online once.

• Click the Add/Remove button.

• In the America Online for Windows Uninstall window with information on uninstalling., click OK.

• You will see another America Online for Windows Uninstaller window. Click OK.

• In the window that tells you that the uninstall has been successful, click OK.

The last window will tell you that you must restart. Click Restart Now.

How do I create a dialup

Easy stuff.

• Double click on My Computer

• Double click on the Dial-Up Networking icon

• Double click on the  Make New Connection icon

• Dial-up Wizard will start, type a name ,for example: Spinn.Net, click next

• Type Telephone number, for example: 338-2150, click next, click Finish

1.  You should now see the Spinn.Net Dial-Up icon you just created, right click and select properties, click server types tab at top and only have a check by software compression  and at the bottom only have a check by TCP/IP.    click  Ok
2.  Now right click the Spinn.Net Dial-Up and select Create Shortcut, windows will tell you it can place shortcut on your desktop instead, click Yes

• Close Dial-Up Networking, Double click the Spinn.Net Dial-Up on your desktop and enter your User name and Password (usually all lowercase), click Connect (tip: when moving from field to field use the Tab button on the keyboard,  & shift Tab will move you backward)

• Wait for logon and connection verification. Now open your Browser, Microsoft IE or Netscape, and start surfing.
  Trouble shoot Dial Up

Why can't I get all my eMail?

Almost all email clients, such as Outlook Express and Netscape Mail, can have problems with receiving large email attachments over modems that can cause a couple of different problems with your email. The two most common problems are:

• Same email showing up over and over again

• Connection hangs when receiving a certain email message

In all cases so far, this has occurred with Outlook Express and can be taken care of by changing the following setting:

• Open Outlook Express

• Go to the Tools menu and click on Accounts

• Click on your email account in the window and click Properties

• Click on the Advanced tab

• In the middle of the window is a setting called Server Timeouts; slide the slider over to 4 or 5 minutes

• Click OK to all open windows, Close

You can also go to webmail.spinn.net - "mark" the problem emails and then "Delete marked messages".

It takes too long to connect

TCP/IP settings: Let's check and change your settings.  Double click My Computer icon on your desktop.  Double click Dial-Up Networking,  Now right click the Spinn.Net icon and click properties, click Server Types and the Only items check need to be: enable software compression and TCP/IP. Now click OK and close all other windows by clicking OK.

Deleting old Dial-Ups:  Using the same steps as above to get into Dial-Up Networking folder.  There should be only the Spinn.Net icon in this folder.  You need to delete old dialups that you are no longer using.  Right click the old dialups icon and click delete, are you sure Yes.  Having multiple or old dialups cause conflicts when software programs are trying to connect automatically to the internet. These programs get confused on which dialup to use.

I get connected but keep getting dropped

Call Waiting: While connected to the Internet and you receive and incoming telephone call you will be disconnected.  You need to disable it in the Dial properties. (get instructions)

Modem speed: In Control Panel, select Modems, with your modem highlighted select Properties.  Set maximum speed to no higher than 57600.  To definitely rule this problem out, set to 9600.

Dial up adapters:  They become corrupted for what ever reasons, we'll just say it is a Microsoft thing and move on.  Let's eliminate this possible problem. First delete all shortcuts to the Spinn.Net dial up adapter on your desktop (Short-cut to Spinn.Net). Now let's recreated the Dial up to Spinn.Net (get instructions)  It is also a good idea to delete any other Dialups you have to previous ISP's at this time.  Old dialups can cause problems to email clients and other programs connecting to the Internet automatically.

US West:   We have put this last on our list but you might want to check with your phone company first?!  Besides more of your hard earned money is dispersed to them. No, we are not passing the buck.  Let's face it there are allot of little tiny wires out there making this Surfing thing work.  And they require some heavy maintenance.   Did I mention that allot of them are really old.  What's the point?   Simply call US West and have them come out and check your phone lines. 

Tell them what kind of problems you are having, whether it be static or just modem speed. Just the other day one our Customers did just that, after having all these same problems. Frustrated with their computer and I'm sure Us.  They called US West and now they have gone from a 26k connection to a 44k connection.   Wow!!